Due to the custom nature of our pieces, returns and refunds are not offered. Stone City Woodworks endeavour to ensure customer satisfaction, and take great pride in our quality workmanship. If you believe you have an issue with one of our pieces, please do not hesitate to contact us. We will make every effort to address your concern.
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. As a result, sometimes these changes may be noticeable in the physical appearance of your piece.
Although every care is taken to ensure our furniture is able to handle temperature and humidity changes, the conditions of your home can directly affect the natural wood products you buy from us. Your items can experience small movements and cracks as it adjusts to ever changing conditions – this is not a fault in our products, but a natural occurrence within the fibres of a natural product.
We advise you to keep your piece in consistent, stable conditions to minimize the affects of temperature and moisture changes in the atmosphere. For example, try to avoid placing your product close to heat sources such as radiators, fireplaces or ovens. This will help to ensure the longevity of your designer piece.
Wood provides you with a unique character rich piece, and we cannot offer or guarantee uniformity, tone or colour throughout the wood. Each type of wood has it’s own unique character, this is not a defect.
Due to the fluctuation of wood costs, our prices are subject to change without notice. We strive to provide excellence and can guarantee quality craftsmanship, care and pride goes into each designer piece.
We are happy to undertake custom work which may include specific dimensions. Please be aware that such commissions are made on the agreement that they cannot be returned to us. Where sizes are specified by the client, these are assumed to be the total dimensions, and cannot be adjusted after beginning the piece.
You must also ensure access to your property, and/or desired room for any piece you order from us, as items cannot be returned for access reasons.
We reserve the right in all instances, (custom or otherwise) to cancel an order at our discretion before items have been sent. A full refund in these circumstances ONLY, will be provided.